Privacy Policy

We're not gonna beat around the bush - here's exactly what we do with your info:

• Running Your Membership: Processing payments, scheduling classes, tracking attendance - all the admin stuff that keeps the gym running
• Keeping You Safe: Your health disclosures help our trainers modify workouts and watch out for potential issues during intense sessions
• Communication: Class updates, schedule changes, membership renewals, and yeah - occasionally some promos for new programs (but we won't overdo it)
• Personal Training: If you're working with one of our coaches, they'll use your info to create programs that actually work for YOUR goals
• Improving Our Services: We look at attendance patterns and feedback to figure out what's working and what needs tweaking
• Legal Stuff: Sometimes we gotta keep records for liability and legal compliance - it's just part of running a business
• Marketing: We might send you info about new classes or special offers, but only if you've said it's cool. You can opt out anytime

We're pretty protective of your info, but there are a few situations where we share it:

Service Providers:

We work with third-party companies that help us run things smoothly - payment processors, email platforms, scheduling software, that kind of thing. They only get what they need to do their job, and they're bound by contracts to keep it secure.

Legal Requirements:

If we're legally required to share info (like a court order or government request), we'll comply. We'll also share it if we need to protect someone's safety or defend our legal rights.

Business Transfers:

If Ignis Vortex Realm gets sold or merges with another business (not planning on it, but you never know), your info would be part of that transfer. The new owners would still have to honor this privacy policy though.

With Your Permission:

Sometimes we might ask if we can use your photo from a class or share your success story. We'll always ask first and you can totally say no - no hard feelings!

What we DON'T do: We don't sell your personal info to random companies or data brokers. That's not our style.

Security's a big deal to us. Here's what we're doing to keep your data locked down:

• Encryption: We use SSL encryption on our website and secure payment processing systems
• Access Controls: Only staff members who actually need access to your info can see it - not everyone on the team has the keys to the kingdom
• Secure Storage: Physical records are locked up, digital records are stored on secure servers with regular backups
• Staff Training: Our team knows the importance of privacy and how to handle your data properly
• Regular Updates: We keep our systems updated and monitor for any security threats

That said, no system's 100% bulletproof. We do our absolute best, but if there's ever a breach, we'll let you know right away and tell you what steps to take.

Your data, your rules. Here's what you can do:

Access Your Info:

Wanna see what we've got on file? Just ask. We'll show you what personal data we're holding.

Update or Correct:

If something's wrong or outdated, let us know and we'll fix it. You can update most stuff through your member portal or just give us a shout.

Delete Your Data:

If you're done with us and want your info wiped, we'll delete what we can. Some stuff we gotta keep for legal or accounting reasons, but we'll get rid of everything else.

Opt-Out of Marketing:

Not into our emails? Click unsubscribe at the bottom of any message or tell us you want off the list. You'll still get important stuff about your membership though.

Cookie Controls:

You can adjust your browser settings to block or delete cookies. Just know that some parts of our website might not work as smoothly.

To exercise any of these rights, shoot us an email at info@ignisvortexrealm.info or call us at (647) 892-5731.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's the deal:

Essential Cookies:

These keep the site functioning - things like remembering you're logged in or what's in your cart if you're booking classes.

Analytics Cookies:

Help us understand how people use our site so we can make it better. We use tools like Google Analytics to see what pages are popular and where folks are getting stuck.

Marketing Cookies:

These track whether you've seen our ads online and help us show relevant content. You can opt out of these if they're not your thing.

Most browsers let you control cookies through their settings. Check your browser's help section to learn how to adjust these preferences.

We don't hang onto your info forever. Here's our general approach:

• Active Members: We keep your data as long as you're training with us, plus a reasonable period after (usually around 2 years) in case you wanna come back
• Financial Records: Tax and accounting laws require us to keep transaction records for about 7 years
• Legal Holds: If there's an ongoing legal matter, we gotta keep relevant records until it's resolved
• Marketing Lists: If you've opted in, we'll keep you on the list until you opt out or after extended periods of inactivity

After the retention period's up, we securely delete or anonymize your data so it can't be traced back to you.

Our services are generally aimed at adults. If you're under 18, we need a parent or guardian to sign off on your membership and provide consent for us to collect your information.

We take extra care with info from minors and only collect what's necessary for their participation in our programs. Parents can always request to see, update, or delete their child's information.

If you're a parent and have concerns about your kid's privacy with us, get in touch - we're happy to walk you through everything.

We're based in Toronto, Canada, but some of our service providers might be located in other countries (hello, cloud storage and payment processors). This means your data could be processed outside of Canada.

When that happens, we make sure those providers follow privacy standards that are comparable to Canadian laws. We use contracts and other safeguards to protect your info when it crosses borders.

Canadian privacy laws (PIPEDA) are pretty solid, and we stick to them no matter where the data's being processed.

Our website might link to other sites - maybe equipment suppliers, nutrition resources, or our social media pages. Once you click through to another site, this privacy policy doesn't apply anymore.

We can't control what other websites do with your info, so we recommend checking out their privacy policies before sharing any personal details. We try to only link to legit sites, but we can't guarantee their practices.

We might update this privacy policy from time to time - new laws, new services, new tech, that sort of thing. When we make changes, we'll update the "Last Updated" date at the top of this page.

If it's a big change that affects how we use your info, we'll give you a heads up via email or a notice on our website. We won't start using your data in new ways without letting you know first.

It's worth checking back here occasionally to stay in the loop on how we're handling your information.

Got questions about this privacy policy or how we're handling your data? Don't be shy - reach out to us:

We'll do our best to get back to you within a couple business days. If you've got a complaint about how we've handled your personal info, we wanna hear about it so we can make it right.